Landmark offers a variety of training and education workshops, publications and recorded webinars including those done through our partnerships with other training organizations and consulting firms:
This FREE 3 hour on-demand workshop covers the basics of Business Process Analysis & Costing (BPAC) and how it can be used to enhance resource deployment, cost management, and operational planning. Viewers learn basic BPAC principles that provide better insights into resource capacity management and business process optimization. BPAC ultimately provides a shared environment for operational, financial and strategic managers to develop a common understanding of the key operational factors impacting costs and budgets.
This two-day workshop (delivered in 4 successive half-day sessions) is offered to assist organizations better understand the critical success factors associated with driving a “Business Process Improvement” culture in their organizations. Through the use of real-world examples and an interactive “hands-on” case study, participants come away with “ready to apply” tips and techniques to enhance efficiency and costing initiatives by creating Digital Twin of an Organization (DTO) models.
This 1.5-day online workshop (delivered in 3 successive half-day sessions) is co-hosted with Barrington OPS and covers the fundamentals of Integrating Lean DMAIC with Business Process Analysis & Costing (BPAC) and how they can be merged into a comprehensive approach for business modeling, resource management and process improvement. Participants will gain experience in using Lean-BPAC concepts to build operational models that aid in the identification, costing, and elimination of waste.
Journal of Cost Management, September/October edition, Volume 25, Number 5, Copyright (2021) Thomson Reuters/Tax & Accounting
An overview on how Lean Value Stream Mapping (VSM) can be enhanced via Activity-Based Planning (ABP) concepts for better insights into resource capacity management and costing. The article describes how the Lean DMAIC approach overlaps with a well known 8-Step implementation methodology for ABP. It also describes various Lean and ABP technologies that support this vision of an integrated solution.
Landmark partnered with Barrington OPS to deliver a recorded 45 minute webinar for the American Society of Quality (ASQ) - Canada
A 50 minute webinar that covers the basics of ABP and how it can align with Lean to improve Call Center operational planning and costing.
A short 18 minute video highlighting how a leading-edge ABP software, CBP, can be used for improving Contact Centre operations.