Landmark offers a wide variety of training and education workshops and recorded webinars, many done through our partnerships with other training organizations and consulting firms:
COMING SOON - this 2-hour On-Demand workshop, delivered in partnership with CAM-I and hosted by K2E.com, covers the basics of Activity-Based Planning (ABP) and how it can be used to enhance resource deployment, cost management, and operational planning. Participants will learn basic ABP principles that provide better insights into resource capacity management and business process optimization. ABP ultimately provides a shared environment for operational, financial and strategic managers and planners to develop a common understanding of the key operational factors influencing costs and budgets.
This two-day workshop (delivered in 4 successive half-day sessions) is co-hosted by CloseReach and CBP-Software and is offered to assist organizations better understand the critical success factors associated with driving a “Business Process Improvement” culture in their organizations. Through the use of real-world examples and an interactive “hands-on” case study, participants come away with “ready to apply” tips and techniques to enhance efficiency and costing initiatives in their organizations.
This 1.5-day online workshop (delivered in 3 successive half-day sessions) is co-hosted with Barrington OPS and covers the fundamentals of Activity-Based Planning (ABP) and Lean DMAIC and how they can be merged into a comprehensive approach for business modeling, resource management and process improvement. Participants will gain experience in using ABP-Lean concepts to build operational models that aid in the identification, costing, and elimination of waste.
This 4-hour online workshop will review the fundamentals of Activity-Based Planning (ABP) and explore how it can be used to enhance resource deployment, cost management and operational planning. You will learn basic ABP principles to gain insight into resource capacity management, business process optimization and improved operational costing.
ABP provides a shared environment for operational, financial and strategic managers to develop a common understanding of the key operational factors influencing costs and budgets.
This course will demonstrate how to use ABP technology to create visual and interactive business models to fully enable ABP’s collaborative approach. Group breakout sessions will help reinforce an understanding of ABP concepts.
This 12-hour, instructor-led online workshop will be offered in three, 4-hour sessions. Learn the critical success factors associated with implementing an improved methodology for operations management, resource planning and costing. Through the use of real-world examples and an interactive case study, you will come away with tips, techniques, and templates for implementing ABP initiatives in their organizations.
Activity-Based Planning (ABP) is a collaborative approach to business process management. Strategic, operational, and financial teams share information to create predictive models for “future state” scenarios.
CPAs are highly encouraged to attend with their operational and strategic planning colleagues to fully realize the benefits of ABP.
Landmark partnered with Barrington OPS to deliver a recorded 45 minute webinar for the American Society of Quality (ASQ) - Canada
A 50 minute webinar that covers the basics of ABP and how it can align with Lean to improve Call Center operational planning and costing.
A short 18 minute video highlighting how a leading-edge ABP software, CBP, can be used for improving Contact Centre operations.